Our Q&A page is updated regularly. Please come and visit us again.
If you have a new question, please send it over to us at
Q I would like to understand the connection bar a little better. The manual says Green is for connected and Grey is for not connected. Mine looks grey all the time. When is it needed and when is it not needed?
Q I received the Alert screen, what shell I do?
A Alert message in a public Wifi network is a strong indication of an attempt to attack your device. This may be an attempt to divert your connection, hijack your connection etc. WifiWall will send Wifi (802.11 management) frames to your device advising it to disconnect, however, we strongly recommend you to avoid using this public WiFi network for the next 15 mins. Later you may reconnect, but if this happens again, avoid this WiFi network for the entire day
Q You identify paired device via its Mac address, how can I find my Mac address?
A Android and IOS devices reveal their Mac Address within the General menu. You can do a quick search for Mac address and find it there. Same for Windows and MAC OS X devices. Another way to find your Mac Address is using WifiWall. When you pair your device, WifiWall record its Mac Address and display it in the splash screen and in the Status screen along side with the selected icon.
Q What is the shield coding for Wifi encryption:
A The following are shields code:
no shields: no encryption
1 shield: WEP or WPA1
2 shields: WPA2
3 shields: reserved for WPA3
4 shields: reserved for WPA3
Q How do I know that I paired successfully?
A Check the splash screen of WifiWall (when it boots). If at least one of the Mac addresses is not showing ff:ff:ff:ff:ff:ff - you are paired. If you are paired with two devices, both numbers should be the Mac addresses of your paired devices.
Q How can I tell if my phone is connected to a 2.4GHz or 5GHz network?
A You can use WifiWall. Open your Wifi Selection screen in your phone (must be previously paired with WifiWall) and look on WifiWall scanning screen. If you are connected to a 5GHz network, you will see 5GHz on WifiWall screen. If you are connected to a 2.4GHz network, WifiWall will switch automatically to the main screen displaying you r 2.4GHz network name.
Q Does WiFi Wall interact with any servers and if so who's (yours or third parties) and under what circumstances (i.e., not at all, only for firmware updates, or regularly when used)? Will there be any firmware updates (or are they not needed)? Does any user data ever get passed to or through servers?
A If you did not set a WifiWall Wifi network (you need a special Phone App for that, check the user manual), there is no server connected to WifiWall. If you did connect WifiWall to a Wifi network, WifiWall will anonymously report Attack Alerts to our cloud server, and will receive anonymously Attack Alerts from other people devices. In future, we will have update service that will also require a Wifi connection.
Q Will WiFi Wall add any value after WPA3 generally becomes available? Will WiFi Wall be compatible with WPA3
A WPA3 will be widely available sometime after 2020. Until that time, WPA2 is a huge problem (as the WPA3 designers admit today). By that time, we will have the hardware accelerator for WPA3, and we plan to support it.
While WPA3 solves some WPA2 issues (check KRACK attack), it will still suffer from others, and while we hope not, our experience shows us that attackers will find weaknesses, and our mission is to help on that :)
Q Do I understand correctly the WiFi Wall battery is internal? Is it user replaceable? If so is it a standard battery? Will WiFi Wall work if the battery fails as long as it is powered externally? Can WiFi wall be left on charge when not in use without adversely impacting battery life (i.e., does it use smart charging to prolong battery life / stop charging when no more charging is needed)?
A Yes, it is internal (optional) battery, Lipo type, and custom made. It is rechargeable and cannot be replaced. Yes, WifiWall will work any time its connected to external power (USB cable) even if the battery fails. You can leave WifiWall to charge or in its cradle, and during this time, it will not consume battery while working (smart charging is active).